Host Terms & Conditions

Aurora & Locals
Operated by Premier Tours ehf.

Effective Date: August 16, 2026
Last Updated: August 16, 2026

1. Introduction

Welcome to the Aurora & Locals Host Programme.

These Host Terms & Conditions ("Host Terms") constitute a legally binding agreement between you ("Host," "you," "your") and Premier Tours ehf. (Kennitala: 4612231680, VAT: 151515), trading as Aurora & Locals, licensed by the Icelandic Tourist Board (License ID: 461223-1680).

By registering as a Host on our platform, listing experiences, or accepting bookings through Aurora & Locals, you agree to be bound by these Host Terms in full.

2. Definitions

• "Platform" — The Aurora & Locals website, booking system, and related technology

• "Host" — Any individual, operator, guide, or business that lists and delivers travel experiences through the Platform

• "Experience" — Any tour, activity, accommodation, or travel service listed on the Platform

• "Guest" — Any customer who books an Experience through the Platform

• "Booking" — A confirmed reservation made by a Guest for a Host's Experience

• "Host Earnings" — The portion of the booking amount payable to the Host (80%)

• "Platform Fee" — The portion retained by Aurora & Locals (20%)

3. The Aurora & Locals Model

3.1. Revenue Split

Aurora & Locals operates on a fair, transparent revenue model:

The Platform Fee covers technology infrastructure, marketing, guest acquisition, customer support, payment processing, and platform maintenance.

3.2. Our Commitment to Hosts

We built Aurora & Locals on a simple belief: the people who create extraordinary experiences should earn the most from them. Our 80/20 model is fixed, transparent, and non-negotiable — in your favour.

4. Host Eligibility & Registration

4.1. Eligibility Requirements

To become a Host on Aurora & Locals, you must:

• Be at least 18 years of age

• Operate a legally registered business or be a licensed individual operator

• Hold all necessary permits and licences required by Icelandic law (or the law of your operating country) to provide tourism services

• Hold valid liability insurance covering your Experience activities

• Provide accurate, truthful, and complete information during registration

• Comply with all applicable local, national, and international laws

4.2. Verification Process

All Hosts undergo our multi-step verification process, including:

• Licence and permit verification

• Insurance documentation review

• Identity verification

• Safety and quality assessment

• References or guest review history (where applicable)

Aurora & Locals reserves the right to reject any Host application at our sole discretion without providing a reason.

4.3. Ongoing Compliance

Hosts must maintain valid licences, insurance, and permits throughout the duration of their participation on the Platform. Failure to do so will result in immediate suspension or removal.

5. Listing Your Experience

5.1. Accuracy & Honesty

All Experience listings must be:

• Truthful, accurate, and not misleading in any way

• Clearly described, including what is and is not included

• Accompanied by accurate imagery (your own photos, not stock images)

• Priced fairly and transparently

• Updated promptly if details change

5.2. Content Ownership

By uploading content (photos, descriptions, videos) to the Platform, you:

• Confirm you own or have legal rights to use all content

• Grant Aurora & Locals a non-exclusive, worldwide, royalty-free licence to use your content for marketing and promotional purposes

• Retain full ownership of your original content

5.3. Pricing

• You set your own prices. Aurora & Locals does not dictate pricing.

• Prices displayed to Guests include the full amount (your 80% + our 20% Platform Fee)

• You may update pricing at any time for future bookings. Confirmed bookings are locked at the original price.

5.4. Availability & Calendar

• You are responsible for keeping your availability calendar up to date

• Failure to honour confirmed bookings due to inaccurate availability may result in penalties (see Section 11)

6. Bookings & Guest Management

6.1. Accepting Bookings

Once your listing is live, Guests can book your Experience. Depending on your settings:

• Instant Booking: Bookings are confirmed automatically

• Request-Based Booking: You review and manually approve each booking within 24 hours

Failure to respond to booking requests within 24 hours may result in automatic cancellation and reduced visibility on the Platform.

6.2. Communication with Guests

• All pre-booking communication must take place through the Platform's messaging system

• You must respond to Guest enquiries within 24 hours

• You must provide clear meeting point instructions, what to bring, and any pre-experience information at least 24 hours before the Experience

• Direct contact details may be shared only after a booking is confirmed

6.3. Guest Welfare & Safety

You are responsible for:

• Ensuring the safety of all Guests during your Experience

• Providing appropriate safety briefings and equipment

• Having emergency procedures in place

• Assessing weather, road, and environmental conditions before departure

• Cancelling or modifying Experiences when conditions are unsafe (see Section 8)

• Carrying a first-aid kit and communication equipment where appropriate

7. Payments & Earnings

7.1. How You Get Paid

• Aurora & Locals collects payment from the Guest at the time of booking

• Your Host Earnings (80%) are released to you according to the payment schedule below

• Payments are made via bank transfer to your registered account

7.2. Payment Schedule

7.3. Currency

Payments are processed in Icelandic Króna (ISK) unless otherwise agreed. For international Hosts, payments may be made in EUR or USD — currency and any conversion fees will be confirmed during onboarding.

7.4. Tax Responsibilities

• You are solely responsible for reporting and paying all applicable taxes on your Host Earnings

• Aurora & Locals does not withhold taxes on your behalf (unless required by law)

• You must provide accurate tax information (kennitala, VAT number, or equivalent) during registration

• You are responsible for issuing invoices or receipts as required by your local tax authority

7.5. Expenses & Deductions

Aurora & Locals may deduct from your earnings in the following circumstances:

• Guest refunds authorised under our cancellation policy

• Penalties for repeated no-fault cancellations (see Section 11)

• Chargebacks resulting from fraudulent or disputed transactions

• Damage claims from Guests (where verified)

You will be notified in advance of any deductions.

8. Cancellation Policy (Host)

8.1. Host-Initiated Cancellations

We understand that cancellations are sometimes unavoidable. However, repeated or unjustified cancellations damage Guest trust and the Platform's reputation.

Acceptable cancellation reasons:

• Severe weather or unsafe conditions

• Medical emergency (Host or immediate family)

• Force majeure events (volcanic activity, road closures, government restrictions)

• Minimum participant numbers not met (if clearly stated in listing)

Host cancellation process:

• Notify Aurora & Locals immediately through the Platform

• Provide a reason for the cancellation

• The Guest will be offered a full refund or alternative date

8.2. Cancellation Consequences

8.3. Guest-Initiated Cancellations

When a Guest cancels, our standard cancellation policy (outlined in our Guest Terms of Service) applies. Your earnings are adjusted accordingly:

9. Quality Standards

9.1. Minimum Standards

All Hosts on Aurora & Locals must maintain:

• A minimum average Guest rating of 4.0 / 5.0

• A cancellation rate below 5% (excluding weather/safety)

• A response rate of 90%+ to Guest enquiries

• Compliance with all safety and licensing requirements

9.2. Quality Reviews

Aurora & Locals may conduct periodic quality reviews, including:

• Mystery guest assessments

• Guest feedback analysis

• Licence and insurance audits

• Safety compliance checks

9.3. Falling Below Standards

If your performance falls below our minimum standards:

• First notice: Friendly notification with 30 days to improve

• Second notice: Listing temporarily reduced in visibility

• Third notice: Listing suspended pending a formal review

• Removal: Permanent removal from the Platform (reserved for serious or repeated failures)

10. Reviews & Ratings

10.1. Guest Reviews

Guests may leave reviews after completing an Experience. Reviews are:

• Publicly visible on your listing

• Not editable by Aurora & Locals (except to remove hate speech, spam, or violations of our community guidelines)

• Responded to by you publicly (we encourage professional, constructive responses)

10.2. Host Reviews

You may also leave private feedback about Guests to help other Hosts.

10.3. Review Manipulation

The following are strictly prohibited:

• Offering incentives for positive reviews

• Pressuring Guests to leave or remove reviews

• Creating fake reviews

• Retaliating against Guests who leave negative feedback

Violation of review integrity policies will result in immediate suspension.

11. Prohibited Conduct

As a Host on Aurora & Locals, you must NOT:

• Misrepresent your Experience, qualifications, or credentials

• Discriminate against Guests based on race, gender, nationality, religion, disability, sexual orientation, or any protected characteristic

• Operate without valid licences or insurance

• Provide unsafe Experiences or ignore weather/safety warnings

• Attempt to redirect Guests to book outside the Platform to avoid fees

• Share Guest personal data with unauthorised third parties

• Engage in any illegal activity during or in connection with your Experience

• Harass, intimidate, or behave inappropriately toward Guests

• List Experiences you do not personally operate or have authorisation to sell

• Use the Platform to promote unrelated products or services

12. Disputes & Resolution

12.1. Guest Complaints

If a Guest raises a complaint about your Experience:

• Aurora & Locals will notify you within 48 hours

• You will have the opportunity to respond and provide your account

• We will mediate between both parties in good faith

• If unresolved, Aurora & Locals reserves the right to make a final decision, including issuing a partial or full refund from your earnings

12.2. Host Disputes with Aurora & Locals

If you have a dispute with us regarding payments, policies, or decisions:

• Contact our Host Support team in writing

• We will acknowledge your dispute within 5 business days

• We will investigate and respond within 15 business days

• If unresolved, disputes shall be governed by Icelandic law and submitted to the District Court of Reykjavík

13. Intellectual Property

13.1. Platform IP

The Aurora & Locals name, logo, branding, technology, and platform design are the intellectual property of Premier Tours ehf. You may not use our branding without prior written consent.

13.2. Co-Marketing

We may feature your Experience in our marketing materials (social media, email campaigns, partnerships). You will be credited appropriately. If you wish to opt out of specific marketing, notify us in writing.

13.3. Your IP

You retain ownership of all original content you provide (photos, descriptions, videos). The licence granted in Section 5.2 applies.

14. Liability & Insurance

14.1. Host Liability

You are fully responsible for:

• The safety and welfare of Guests during your Experience

• Any injury, loss, or damage arising from your Experience due to negligence

• Compliance with all applicable health, safety, and environmental regulations

• Any claims arising from your actions or omissions

14.2. Insurance Requirements

All Hosts must maintain:

• Valid public liability insurance (minimum coverage as required by your local tourism authority)

• Vehicle insurance (if operating transport)

• Professional indemnity insurance (where applicable)

• Proof of insurance must be provided during registration and updated annually

14.3. Aurora & Locals' Liability

Aurora & Locals acts as a technology platform connecting Hosts and Guests. We are not liable for:

• The delivery, quality, or safety of your Experience

• Injuries or losses sustained during your Experience

• Acts of nature, weather, or force majeure

• Guest behaviour or misconduct

Our liability is limited to the Platform Fee collected for the specific booking in question.

15. Data & Privacy

15.1. Guest Data

Guest personal data shared with you (name, contact, group size, requirements) is provided solely for the purpose of delivering the booked Experience. You must:

• Use Guest data only to fulfil the booking

• Not share Guest data with unauthorised parties

• Not add Guests to marketing lists without their explicit consent

• Delete or securely store Guest data in compliance with GDPR

15.2. Host Data

We collect and process your data (business information, payment details, performance metrics) in accordance with our Privacy Policy and GDPR.

15.3. Data Breach

If you become aware of a data breach involving Guest information, you must notify Aurora & Locals immediately (within 24 hours).

16. Suspension & Termination

16.1. By Aurora & Locals

We may suspend or terminate your Host account if:

• You breach these Host Terms

• You receive repeated negative reviews or complaints

• Your licences or insurance expire and are not renewed

• You engage in prohibited conduct (Section 11)

• You are inactive for 12+ months with no listed Experiences

• You are found to be operating unsafely

Suspension may be temporary (pending investigation) or permanent (following review).

16.2. By the Host

You may terminate your participation on the Platform at any time by:

• Providing 30 days written notice to Aurora & Locals

• Fulfilling all confirmed bookings within that notice period (or arranging suitable alternatives)

• Settling any outstanding financial obligations

16.3. Effect of Termination

Upon termination:

• Your listing(s) will be removed from the Platform

• Outstanding Host Earnings will be paid within 30 days (minus any pending disputes or deductions)

• The content licence granted in Section 5.2 will terminate

• You must cease using any Aurora & Locals branding or materials

17. Confidentiality

You agree to keep confidential:

• Platform performance data and analytics shared with you

• Guest personal information

• Business terms, pricing structures, or internal communications with Aurora & Locals

• Any proprietary technology or systems you access as a Host

This obligation survives termination of these Host Terms.

18. Modifications to These Terms

Aurora & Locals reserves the right to update these Host Terms at any time. We will:

• Notify all active Hosts via email at least 30 days before changes take effect

• Post updated Terms on the Platform with a revised effective date

• Provide a summary of material changes

Continued participation on the Platform after changes take effect constitutes acceptance. If you do not agree with the changes, you may terminate per Section 16.2.

19. Governing Law

These Host Terms are governed by and construed in accordance with the laws of Iceland. Any disputes shall be submitted to the jurisdiction of the District Court of Reykjavík, Iceland.

20. Contact Us

Aurora & Locals — Host Support
Operated by Premier Tours ehf.

• Email: [hosts@auroraandlocals.is]

• Website: [www.auroraandlocals.is/hosts]

• Icelandic Tourist Board License: 461223-1680

• Kennitala: 4612231680

• VAT: 151515

21. Acceptance

By registering as a Host on Aurora & Locals, you confirm that you have read, understood, and agree to be bound by these Host Terms & Conditions.

☐ I agree to the Aurora & Locals Host Terms & Conditions
☐ I confirm that I hold valid licences and insurance to operate tourism experiences
☐ I understand that 80% of each booking is paid to me and 20% is retained as a Platform Fee

These Host Terms & Conditions are effective as of August 16, 2026 and supersede all prior agreements between Aurora & Locals and the Host.